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Their marketing and coverage map are very deceptive. Their salespeople will show you the map and tell you how good the reception is. Then when you call to cancel, they will tell you that the map is not meant to be accurate. I complained to them early on in my...
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1.0
#763215
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I have been with ntelos for a month shy of a year. At first I didn't have any problems with the company. Until recently when I accidentally paid my bill twice for themonth of December. I called to have one of the amounts refunded back to my checking (in which both...
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2.5
#761004
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Unfortunately, I switched to nTelos about a year ago. Worst mistake ever! I transferred my service and also added 2 new lines. We have suffered with this terrible service for an entire year, so I called to inquire about the disconnection fee. Turns out, it will be...
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Anonymous
Anonymous

Thanks I was considering them for a family plan.

I didn't like
  • Service
#758566
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Ntelos Phone Plan Review

Ntelos
#869177
3.1
Details
I am sick of this my phone has been turned off three times for nonpayment each time money was in account and your employee messed up and i lost service because of there mistake i like your service but am thinking about changing once or twice maybe but three times seems like it will keep happening want to upgrade and get new phone and plan but now unsure
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Ntelos Customer Care Review

Ntelos
#864884
1.1
Details
Managers and employees were rude.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Short Review on April 19, 2016

Ntelos
#832421
1.1
Details
Have had N telos for years ! Prices are out rageous!
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Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
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Motorola E Moto Cell Phone Review

Ntelos
#828627
3.2
Details
My phone has been messed up since i got it and i dont like it because it freezes and it deletes my pictures
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Had problems with their auto pay as well. Their employees were rude over the phone and not helpful. My phone was shut off due to their mistake . Am ready to cut ties before they overcharge or umdercharge me for my balance every month. It appears I should have...
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Anonymous
Anonymous

If you change an account to auto-pay, they will start it on a date that generates a $10 late fee for each account you have. When you call customer service about the fee, the...

1.3
Elkton, Virginia
#758281
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AFTER BEING WITH NTELOS FOR SOME TIME I BEGAIN EXPERIENCING PROBLEMS WITH SERVICE, FOR THREE MONTHS I DIDNT RECEIVE HALF MY TEXT MESSAGES, DATA WAS SPOTTY, MULTIPUL COMPLAINTS BROUGHT ME TO NOT PAYING MY BILL ANYMORE, FOR THE LACK OF ATTENTION TO MY PHONE/SERVICE...
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Anonymous
Claudia T A

Stoped them in June loyal customer as of prime co didn't know had a small balance till dec.4 when a collector called I have good credit they left our area as of nov .Got no no...

1.7
I didn't like
  • Managers attitude
  • Worst customer service ever seen
  • Service
#744654
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Got a Galaxy s6 edge about a week ago (basically a peice of ***) and I absolutely hateeeeee it. But in order to bring it back I have to pay a $50 restocking fee. What the ***. Im unhappy with it and I have to pay to give it back?? They told me I had 14 days to return...
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Anonymous
Anonymous

I had same experience with ntelos in June'2015.Worst ever service provider. I lost around $90 which includes $50 restocking fee for a faulty phoneand to add to this I lost $35...

1.1
#741775
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I have been with ntelos for about 10-12 yrs and on prepaid plan $45 a month and i have always had auto pay! 3 weeks ago i called to see about new number and I was talked into buying a new phone for my wife for a penny if she would bring a number from another...
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1.0
#741361
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We have been a customer for several years now. Went in store to ask if they knew Black Friday sales they said no! In the past we have upgraded our phone on Black Friday so we took a chance to wait till today well we go into the store for them to say they no longer even...
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3.0
West Portsmouth, Ohio
#740980
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Had a plan of $30 for one GB of data, if I use 2 GB it's $40 and anything above that it's $70. Never more, that's the contract I signed. Now, here I am a year later and they changed the contract halfway through to $15 for every GB I use. How can they do that and still...
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Anonymous
Anonymous

The Harrisonburg va and valley mall NTELOS locations are the worst I've ever been in! From the employees to the management they are all lazy and have horrible attitudes! They ...

2.6
#740140
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Bought phone from Mercer Mall. A moto e 2nd gen 4g. From day one have had problems. No volume when phobe rings, messenger alerts come thru. Called back and complained. They wanted to exchange it but to give me a refurb phone. I raised *** with them. Got nrw phobe but...
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1.2
#733379
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