I signed up with Ntelos back in December 2015. From day one the device AND my iPhone 6 SUCK and I regret ever going to them!!!! The ONLY reason I ended up choosing nTelos was because they were the only company offering me a lower deposit. Unfortunately, my credit was ruined by my parents using my name and social for bills and whatever else.. (My family was very poor growing up) so naturally, most popular, good rated cell phone companies wanted a $500-$700 security deposit UPFRONT!! That of which I did not have nor could afford. I am a single mother of 4 children, 3 living with me. So I have to be careful what I chose to spend money on for I too (like my family growing up) am poor... Yes I know... I didn't go much further or do much ore with my life ... Difficult to go to college and get a good education when theres no way to pay for it. So I went with nTelos... Who after negotiating with the sales clerk at my local shopping mall KIOSK... Agreed to a $300 deposit! So with the cost of my iPhone 6, (retail $599) my 64GB data plan, unlimited talk, text and data (which I don't understand if I had to pay for 64 GB???) and $10 monthly insurance on the phone ... I believe that's it... I only paid $350 up front and walked away with a TOTAL MONTHLY BILL OF (phone payment plan, service & insurance) $65 and some change!!!! AWESOME DEAL RIGHT?!?!?
For the first month, I was "roaming" even though I was in my home town and nTelos was literally 2 minutes down the road.
I NEVER HAD SERVICE!!!!! Always DROPPED MY CALLS!!!!
I wouldn't get SMS or iMessages until hours sometimes DAYS later or not at all!!!
Called and when they advised me to have the SIM replaced, I had to drive 25 minutes out of the way!!!! I could t go to the nTelos store that was 2 minutes from my house!!!
Changing the SIM card DID NOT WORK!!!!! Still had no service, was roaming half the friggin time, and I found out the 1X in the upper screen meant I was getting the absolute limited wifi connection .... Even when my house is equipped with HIGHSPEED WIFI (regular wifi And 5G)
I paid my bill every month and my phone would still get disconnected until I had to call and find out wtf....
I could go to my nTelos app and it would say 1 balance due, the go to nTelos.com and click on "pay my bill" and it would have a much much MUCH higher amount due... So I would log into my nTelos account online and it would say I have a negative balance! (-$19.55) so when I called to find out once again .. WTF.... The system then proceeds to tell me, I have NO BALANCE DUE!!!!! But then the next day I would get an automated text with a completely different balance due from ALL the other apps/sites!!! So when I call once again..... And this is my 8th and
THE nTelos AGENT PROCEEDS TO TELL ME THEY HAVE CHARGED MY ACCOUNT TOO MANY TIMES (do to me paying every friggin total due the apps, texts, and website noted I owed) AND THAT I HAVE A $345 CREDIT THAT WILL JUST BE APPLIED TO MY FUTURE BILLS!!! So I proceed to explain and ask...
" Ma'am my phone bill is only $65 or so a month... Does this mean I will not have a bill for a few months and I will not be notified of a payment due for said few months?? And my phone will NOT be disconnected for those few months right?!"....
(AGENT) "Yes ma'am that is correct"
Well... Sons of a ***!!!!
I received an automated text saying this time I owe $132 something on April 4th!!!
F**K YOU NTELOS!!!!!!! UNLOCK MY PHONE BECAUSE ITS TECHNICALLY BEEN PAID FOR WKTH MY $350 UPFRONT DEPOSIT AND THE $345 CREDIT ON MY ACCOUNT.... I AM F***ING SWITCHING TO A CELL PHONE CARRIER THAT KNOWS WHAT THE *** THEY'RE DOING... NO MATTER THE COST!!!!!!!
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