Ntelos Reviews

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Balance Inq

What we are trying to do is to clear out a customers account for them to regain their credit. So, therefore they can purchase a new house Sad
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ID
#1435584 Review #1435584 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Service
Ntelos Phone Plan

Rip off switch to Sprint

Ntelos contacted me said they would be moving from our area needed to switch to Sprint and my credit would be given I did as they instructed went into store returned the phone no credit given, paid on the early contract fee so it would not impact my husbands credit have not heard from them in a year get a letter from attorney for them saying I owe the same amount I paid actually you owe the money back to me and where is my credit for the iPhone I sent back
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ID
#1323354 Review #1323354 is a subjective opinion of poster.
New Reviewer

Horrible

Forced to switch to sprint. Forced to get another phone. Less coverage and less data. Never again!
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ID
#1091511 Review #1091511 is a subjective opinion of poster.
Location
Charleston, West Virginia
Service
Ntelos Phone Service
Reason of review
Bad quality
New Reviewer

Have Iphone 6 Plus Want Iphone 7 Plus Review

I'm still an ntelos customer and Been available fir an upgrade for 2 years now we do the upgrade every year plan .. can I still upgrade fir free even though sprint/ shentell has bought them out ?
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ID
#1025279 Review #1025279 is a subjective opinion of poster.
Had to move to the Richmond Va area from Roanoke Va because of my job only to find out that ntelos had completely left the area. No stores, no prescence nothing but bad service. Have called repeatedly asking them to let me out of my contract since they don't service my...
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ID
#989134 Review #989134 is a subjective opinion of poster.
Service
nTelos Mobile Phone Service
Reason of review
Bad quality

Ntelos - Samsung Cell Phone Upgrade Review

My name is Bonnie Mease, I've been a loyal customer with Ntelos for years now since they have transition to Sprint it sucks I've been waiting for a upgrade phone since July and they supposed to contact me from the Danville, Va store and I have not heard anyhing. The employees in that store are rude. You best believe when my contract is up I am taking my business elsewhere.
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2 comments
#1317851

Yes I agree sprint took over now bills me over each month I am done with sprint in Dec but there going to over charge me every month now I let the dam thing go credit is a joke anyway pay good on all accounts for years and it still low score it just another way for them to rip off consumers.

#1242735

The lack of transparency with this merger is infuriating. Both of my daughter's damaged their phones in the same week and the insurance through asurion is telling me that our phone is on back order and they really don't know if they will be getting anymore in for Ntelos.

The sprint store in the area said that they couldn't help us that we needed to go to another ntelos store 40 minutes away from where we live. If I had known this I would have never renewed my contract.

Sprint is doing nothing to keep the customers they just acquired. Unbelieveable!

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ID
#957417 Review #957417 is a subjective opinion of poster.
Service
Ntelos Samsung Cell Phone Upgrade
Reason of review
Poor customer service
went with Ntelos in Fall/Winter 2014. 3 phones. my husband and my sons phones have had no issues. I have had nothing but problems with mine. Mostly--- not ringing in when someone calls. They have replaced sim cards, done resets, and even replaced the phone several...
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ID
#941200 Review #941200 is a subjective opinion of poster.
Location
Beckley, West Virginia
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$650
Preferred solution
Full refund

Ntelos Customer Care Review

They sold out to sprint, never contacted us. We did not find out until we went to store to check out resigning up for new phones.
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ID
#929525 Review #929525 is a subjective opinion of poster.
Location
Marietta, Ohio
Service
Ntelos Customer Care
Reason of review
Poor customer service
We have been with nTelos for over 11 years. They usually did not have the latest mobile phone when every other mobile company did, but what they lacked in delay of product, they made up for with service and price. Ever since nTelos sold out to Sprint, my service has...
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ID
#926608 Review #926608 is a subjective opinion of poster.
Location
Hurricane, West Virginia
Service
nTelos Mobile Phone Service
Reason of review
Bad quality
Preferred solution
I will be using the services of a different company.

Ntelos - Mobile Phone Service Review from Huntington, West Virginia

Never had any issues with ntelos. But since sprint took them over everything sucks. Prices went way up for less coverage. Nothing that was promised from this merger has happened. I'm paying $50 a month more for a LOT less data. My contract with sprint can not end quick enough. The shareholders of Ntelos really screwed their customers with this merger. I plan on contacting my state attorney general and filing a complaint. Sprint needs to keep in mind that word of mouth is the best advertising. It can also be a companies worst nightmare especially now days. I will tell everyone I can tell to stay clear of sprint.
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ID
#913167 Review #913167 is a subjective opinion of poster.
Location
Huntington, West Virginia
Service
nTelos Mobile Phone Service
Reason of review
Bad quality

Short Review on September 04, 2016

My interactions with NTelos local customer service in Lynchburg Va great...but Sprint merger, even though handled well by these reps that had to endure this, hase resulted in undependable performance frustrating. Bill outrageous with additional fees.
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ID
#913013 Review #913013 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Reason of review
Pricing issue

Ntelos/Sprint "Merger"

This has been the most pathetic excuse of a merger I have ever seen in all my existence! I have now been to 4 Sprint stores and called 7 Sprint stores all together to try and figure out how to merge my Ntelos into Sprint. Ever since Sprint has become a part of Ntelos our service has dropped to ***. No 3G barely anywhere. MMS messages not sending. Always a signal at 1X. This is pathetic! We are paying almost $170 a month for NOTHING!!! So we thought, Okay lets merge over to Sprint so hopefully our coverage will be better than this mess. With going to 4 stores, we still have yet to merge our contract. Each store either "can't help us" or expect us to run our credit again and then if need be...pay another deposit. Why should we have to pay another deposit if our credit is not within your requirements? We didn't ask for this! Why cannot each store that has a giant SPRINT sign in gosh awful yellow....why can't they help us?? Your management and planning on this merger sucks. Since we still, after 2 months of trying to merge our contract, which is what the letter you sent us told us to do, have not been able to merge.... I have decided that we will be leaving Ntelos/Sprint. You cannot expect customers to sit by and pay you an obscene amount of money each month for nothing. So goodbye Ntelos and goodbye Sprint...
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1 comment
#1205167

Be glad you are leaving. Prices after the merger go sky high for believe it or not worse coverage.

And less data. You do not get what you are promised in this merger. There are fees you pay that you don't know about till it's too late. I'm paying $50 more for 8 gb less data.

Had 10 gb with ntelos for $150 a month.

Now 3 gb for almost $200. When my contract is up which can't come quick enough I plan on going to a pre paid plan from straight talk.

ID
#895941 Review #895941 is a subjective opinion of poster.
Location
Roanoke, Virginia
Service
nTelos Mobile Phone Service
Cons
  • Lack of education at every single store i visited
Reason of review
Poor customer service, Bad quality, lack of coverage, pathetic service
Loss
$996
Preferred solution
BETTER MANAGEMENT

Ntelos Mobile Hotspot Plan Review

Your hot spot service sucks can never get connect I'm ready to go back to Comcast might cost more but at least I can get connect on a scale 1-10 you are a-10
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ID
#894741 Review #894741 is a subjective opinion of poster.
Location
Amherst, Virginia
Product
Ntelos Mobile Hotspot Plan
Reason of review
Bad quality

Ntelos Mobile Phone Service Review

I noticed a decline in my coverage recently since sprint bought Ntelos. LTE is rarely available now. My fiancé has sprint she constantly has 4/5 bars while I sit with 1-3 and often in 3G. I was told that sprint is turning off and selling Ntelos' towers. I am very displeased with this tactic if it is true.
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ID
#894164 Review #894164 is a subjective opinion of poster.
Location
Ruckersville, Virginia
Service
nTelos Mobile Phone Service
Reason of review
Bad quality

Short Review on July 18, 2016

Totally pissed off Sprint bought nTelos - I was a Sprint customer for 5 years and dropped them because their service became horrible, prices skyrocketed, and the billing unpredictable. I went to nTelos and they've been great. I have a great plan, awesome pricing, and great customer service that is all about to end.
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ID
#884763 Review #884763 is a subjective opinion of poster.
Location
Forest, Virginia
Reason of review
Pricing issue

Short Review on July 11, 2016

They have been good to me. I have had NTelos about 5 years. like any *** phone company you're going to have issues. B+
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ID
#880609 Review #880609 is a subjective opinion of poster.
Location
Waynesboro, Virginia
Reason of review
Good customer service

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