Ntelos - Phone Service Review from Nitro, West Virginia
Just had the most unprofessional experience with any wireless company I've ever dealt with.As a business owner myself I am quite appalled and disappointed with your nTelos location at Saint Albans W.V.
During the Christmas season I went and ask about what the customer service reps told me would be a $45 a month plan with no other fees included as a phone gift for my son I went ahead and took the deal. After the second month I started receiving bills for $67.66 dollars!! When I went to the location to get help they were extremely rude and unwilling to help resolve the situation. So then I decided to call the corporate office and spoke with a representative named Paula I got the same unprofessional treatment.
I was even told they would call security on me if I simply went back in the store to resolve the complaint!! I couldn't believe it. I was even told although the csr lied to me about what my monthly payment and since the contract was signed I could not get help. I was told one thing and received another.
Never will I do business with nTelos again.I am very very disappointed nTelos would treat a customer like this.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of ntelos phone service. Ntelos needs to read this review and look into the issue (if any) according to poster's claims.