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I have been with ntelos for about 10-12 yrs and on prepaid plan $45 a month and i have always had auto pay! 3 weeks ago i called

to see about new number and I was talked into buying a new phone for my wife for a penny if she would bring a number from another company and so we did. so i bought phone motoE and payed for its service 1penmy,,and payed for me a number! came to bout 51 dollars and when recieved phone it had no charger, no ear buds ,sims card didnt work, it had wrong number, on it ! i called and for 4 days they worked and finally got it straight. then t;hey take 3 monthly payments of $40.99 3 days in row i called and each time said they would report and :still took more next day. on 3rd day i went off and i explained that i was

over charged 3 times and called ,my bank stopped 1 and they took it back again next day. customer rep said it was my fault cause i chose autopay!! i:lt took me telling superviser id come from roanoke to waynesboro and burn that office into coals if my money didnt ;get refunded and stop charging me. its been almost 4 weeks and only ;got 1 payment back. i will n ever get back but i sent them my clipping from paper on my 7 ;counts of assaut on walmart employees and i got call from customer care saying that do to my time withthem they was giving me 2 months service and they was takin my card off my account and if not call him back ao i got money back and im paying for service they dont know nothing bout free service but a rep called from chantel they bought ntelos. and they asked if i would stay there that they giving me 1st 4 months free and i got a conf# and got proof of the free months now and ntelos screwing all they can cause they are changing over and in debt millions of dollars at time of deal . thats shows they sorry

Reason of review: Not as described/ advertised.

Location: Roanoke, Virginia

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