Recently, I was deciding what company to continue cellular service with. I had been with Ntelos without any problems. When talking to them they said I would see my plan increase by $40, but they then informed me that my military discount (10%) would take it down to a $20 increase.
When at the store, they said I had to reshow my military ID to continue my discount. I did this, but received my bill and it was not there. I contacted customer service and after getting it taken care of they tell me my discount would only be 5% due to their "new cheaper plans". My plan was not cheaper it cost more and their lies is the only reason I signed up again since I could have received a better price elsewhere. Customer service is not helping this far and I cannot get a hold of the manager.
Hopefully, other service members see this in time!
Review about: Ntelos Customer Care.
Monetary Loss: $500.