Daleville, VA. Not BelleVille
You say an elderly lady went to the store?
Have you ever went since this issue started happening "4 months" ago? It also seems that you're able to still as well. I have had nTelos for years and have never once been mistreated or heard any "slurs". If you go in and treat the employees with respect they are willing to do everything for you.
If you go in and do not show any respect like this type of article why should they bend over backwards for you? Respect is the way to go, you have to give it to get it.