I called NTelos "NO" customer service because in error my account had been set up with an automatic payment from the bank that was $2 less than the monthly bill. (The payment amount was given to me by the agent who "set me up".) This led to a $10 LATE CHARGE on a $2 UNDERPAYMENT FOR 10 MONTHS.
I incurred $98 in late payments and my phone was disconnected. I called April 29th and was given no assistance on this matter. One rep Alyson in Cancellation flatly refused to transfer me back to customer service or to any of her superiors. A CS supervisor Elisabeth basically told me there was nothing that they could do.
Other companies would observe that it was a good faith error and would recognize how absurd it is to charge$10 per month on a $2 underage and they would offer some adjustment.
DO NOT CHOOSE NTelos they have the WORST CUSTOMER SERVICE!!!!!!!
Review about: Ntelos Service Transfer.
Monetary Loss: $230.