Product: Ntelos Customer Care Clear all filters (7 of 7 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Ntelos Customer Care Review

They sold out to sprint, never contacted us. We did not find out until we went to store to check out resigning up for new phones.
4.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Ntelos Customer Care
#929525
Reply to reviews

Ntelos is apparently being bought out by Sprint. Customer service reps tell us that we have to make an appt with a local store to switch our cell devices over in order for them to work on new network...I've called repeatedly, local stores wont answer so we leave...
Read more
1.0
Oak Hill, West Virginia
Product
Ntelos Customer Care
I didn't like
  • Poor customer service
  • Treat me like im a convict
#869585
Reply to reviews
Show

Ntelos Customer Care Review

Managers and employees were rude.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Wallback, West Virginia
Product
Ntelos Customer Care
#864884
Reply to reviews
Unfortunately, I switched to nTelos about a year ago. Worst mistake ever! I transferred my service and also added 2 new lines. We have suffered with this terrible service for an entire year, so I called to inquire about the disconnection fee. Turns out, it will be...
Read more
Anonymous
Anonymous

Thanks I was considering them for a family plan.

Product
Ntelos Customer Care
I didn't like
  • Service
#758566
Reply to reviews
I made a huge mistake by switching my cell phone service to Ntelos. I have several rental Properties I own and manage, as well as a sick family member, so I need to be able to be reached 24/7. With Ntelos that is a joke in itself. I have the worst service I have ever...
Read more
Anonymous
Ntelos fan

Crybaby

Product
Ntelos Customer Care
#525357
Reply to reviews
I have been a customer since before 1999. I had a data card contract for hot spot internet. I had this for one year and cancelled it. My bill was $25.00 a month. My cell phone bill is $115.00. I requested some consideration on lowering the cancellation fee from...
Read more
Product
Ntelos Customer Care
#520971
Reply to reviews
Recently, I was deciding what company to continue cellular service with. I had been with Ntelos without any problems. When talking to them they said I would see my plan increase by $40, but they then informed me that my military discount (10%) would take it down to a...
Read more
Product
Ntelos Customer Care
#508718
Reply to reviews