Ntelos
Ntelos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ntelos has 1.9 star rating based on 73 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices until they kept raising them, Customer service, Service and everything.
Cons: Service, Bad reception, Manager attitude.Most users want Ntelos to offer a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ntelos has 1.9 star rating based on 73 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices until they kept raising them, Customer service, Service and everything.
Cons: Service, Bad reception, Manager attitude.Most users want Ntelos to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Balance Inq
Rip off switch to Sprint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charleston, West VirginiaHorrible
Have Iphone 6 Plus Want Iphone 7 Plus Review
Ntelos - Mobile Phone Service Review
Had to move to the Richmond Va area from Roanoke Va because of my job only to find out that ntelos had completely left the area. No stores, no prescence nothing but bad service.
Have called repeatedly asking them to let me out of my contract since they don't service my area only to be told they didn't force me to move here. Now I can't even call my family mobile to mobile and they still won't let me out. Supposedly they are switching to sprint but they suck worse in this area than ntelos. Verizon won't buy out ntelos contracts anymore and their the only ones that get a good signal where I live.
Ntelos is supposed to claim to be a nationwide company.
NOT! Worse Phone company I've ever been with.
Ntelos - Samsung Cell Phone Upgrade Review
Transition to Sprint= Problems
went with Ntelos in Fall/Winter 2014. 3 phones.
my husband and my sons phones have had no issues. I have had nothing but problems with mine. Mostly--- not ringing in when someone calls. They have replaced sim cards, done resets, and even replaced the phone several times.
Went to the Ntelos store in June, when Sprint bought ntelos out. The rep stated that they would change our phones out, and we would be grandfathered into Sprint. Our contract/plan WOULD NOT CHANGE. Well, several months later--- my phone is doing the same thing-- not ringing.
So I was going to go with Verizon wireless. Was in the process of buying a new phone/plan, when I contacted sprint to get my "account number" she informed me that my contract is not out until 2018!!!! Um no. We didn't sign new contracts.
Sprint bought Ntelos out. We were told we didn't have to sign up for new contracts. My husband is going to call, and go by the store, to see what comes of it.
But if they did that---- that's false advertisement. Will be complaining to the better business bureau and attorney generals office.
- Customer service
Preferred solution: Full refund
Ntelos - Mobile Phone Service Review from Huntington, West Virginia
Ntelos/Sprint "Merger"
- Lack of education at every single store i visited
Preferred solution: BETTER MANAGEMENT
Ntelos Customer Care Review
Ntelos=Great! Sprint=Awful!
We have been with nTelos for over 11 years. They usually did not have the latest mobile phone when every other mobile company did, but what they lacked in delay of product, they made up for with service and price.
Ever since nTelos sold out to Sprint, my service has never been so bad. I mean, it is terrible. I am thankful that they grandfathered us in with our current contract which includes unlimited everything, but what good is everything when the service is so awful! Our contract had 11 total people on it.
Eight of us are switching over to Verizon. Enough said.
Preferred solution: I will be using the services of a different company.
Short Review on September&nbs-04:00;04,&nbs-04:00;2016
Ntelos Mobile Phone Service Review from Cave Spring, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with Ntelos
- Customer service
- Service
Preferred solution: Let the company propose a solution
Ntelos Mobile Phone Service Review
Ntelos Mobile Hotspot Plan Review
About
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nTelos Wireless is a regional cellular operator offering its services in the mid-Atlantic region. The company is a part of Ntelos, who also operates landline telecom services in Virginia and West Virginia. Ntelos has been on the market since 1897 and Ntelos Wireless began its operations in Virginia in 1997. Ntelos also has a wholesale strategic alliance with Sprint Nextel. At the present time, the corporate office of the company is based atPost Office Box 1990Waynesboro, VA 22980. The customer service department of the company is available at 1-877-4-NTELOS (1-877-468-3567).
Ntelos is ranked 329 out of 2028 in Telecommunications category
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Yes I agree sprint took over now bills me over each month I am done with sprint in Dec but there going to over charge me every month now I let the dam thing go credit is a joke anyway pay good on all accounts for years and it still low score it just another way for them to rip off consumers.
The lack of transparency with this merger is infuriating. Both of my daughter's damaged their phones in the same week and the insurance through asurion is telling me that our phone is on back order and they really don't know if they will be getting anymore in for Ntelos.
The sprint store in the area said that they couldn't help us that we needed to go to another ntelos store 40 minutes away from where we live. If I had known this I would have never renewed my contract.
Sprint is doing nothing to keep the customers they just acquired. Unbelieveable!