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Had to move to the Richmond Va area from Roanoke Va because of my job only to find out that ntelos had completely left the area. No stores, no prescence nothing but bad service. Have called repeatedly asking them to let me out of my contract since they don't service my...
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#989134
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My name is Bonnie Mease, I've been a loyal customer with Ntelos for years now since they have transition to Sprint it sucks I've been waiting for a upgrade phone since July and they supposed to contact me from the Danville, Va store and I have not heard anyhing. The...
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Anonymous
Anonymous

Yes I agree sprint took over now bills me over each month I am done with sprint in Dec but there going to over charge me every month now I let the dam thing go credit is a jok...

Anonymous
Onemadmama

The lack of transparency with this merger is infuriating. Both of my daughter's damaged their phones in the same week and the insurance through asurion is telling me that our...

1.0
#957417
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went with Ntelos in Fall/Winter 2014. 3 phones. my husband and my sons phones have had no issues. I have had nothing but problems with mine. Mostly--- not ringing in when someone calls. They have replaced sim cards, done resets, and even replaced the phone several...
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1.0
Product
I didn't like
  • Poor customer service
#941200
Reply to reviews

Ntelos - Horrible

Ntelos
#1091511
1.0
Details
Forced to switch to sprint. Forced to get another phone. Less coverage and less data. Never again!
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Have Iphone 6 Plus Want Iphone 7 Plus Review

Ntelos
#1025279
3.5
Details
I'm still an ntelos customer and Been available fir an upgrade for 2 years now we do the upgrade every year plan .. can I still upgrade fir free even though sprint/ shentell has bought them out ?
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Ntelos Customer Care Review

Ntelos
#929525
4.4
Details
They sold out to sprint, never contacted us. We did not find out until we went to store to check out resigning up for new phones.
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Short Review on September 04, 2016

Ntelos
#913013
3.8
Details
My interactions with NTelos local customer service in Lynchburg Va great...but Sprint merger, even though handled well by these reps that had to endure this, hase resulted in undependable performance frustrating. Bill outrageous with additional fees.
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Warranty
We have been with nTelos for over 11 years. They usually did not have the latest mobile phone when every other mobile company did, but what they lacked in delay of product, they made up for with service and price. Ever since nTelos sold out to Sprint, my service has...
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#926608
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Never had any issues with ntelos. But since sprint took them over everything sucks. Prices went way up for less coverage. Nothing that was promised from this merger has happened. I'm paying $50 a month more for a LOT less data. My contract with sprint can not end quick...
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1.2
#913167
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This has been the most pathetic excuse of a merger I have ever seen in all my existence! I have now been to 4 Sprint stores and called 7 Sprint stores all together to try and figure out how to merge my Ntelos into Sprint. Ever since Sprint has become a part of...
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Anonymous
Anonymous

Be glad you are leaving. Prices after the merger go sky high for believe it or not worse coverage. And less data. You do not get what you are promised in this merger. There ar...

1.0
I didn't like
  • Lack of education at every single store i visited
#895941
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Seemed like I've had nothing but problems with Ntelos. Some of the more recent problems are, not able to send or receive MMS on my Galaxy s5. It seems like this is triggered when I switch from WiFi to 4g and back. The solution they gave me was to turn off 4g in my...
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Anonymous
Anonymous

The whole merger with sprint is horrible. I wish ntelos would have thought about their customers before merging with these idiots. The whole promise of comparable plans and pr...

3.3
I liked
  • Customer service
I didn't like
  • Service
#873963
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Sprint buying out ntelos so how can I find out if my contract is up and see if I can drop sprint/ntelos and get a new provider and the service is horrible and getting worde
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1.0
Winfield, West Virginia
#873075
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Ntelos is apparently being bought out by Sprint. Customer service reps tell us that we have to make an appt with a local store to switch our cell devices over in order for them to work on new network...I've called repeatedly, local stores wont answer so we leave...
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1.0
Oak Hill, West Virginia
I didn't like
  • Poor customer service
  • Treat me like im a convict
#869585
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I've had ntelos for 7 years. Generally acceptable signal and service until recently. My parents have experienced a loss of signal, no longer making or receiving calls inside. My service is now doing the same thing. Called and logged the issues over 6 days. Now, no...
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I didn't like
  • Bad reception
#857511
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