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I was a loyal customer for 18 years with Ntelos, starting when they were Primeco. I stayed with Ntelos and never complained, and even referred people to Ntelos for service.

I received notice that Ntelos was suspending its East Coast service and I would need to change providers by November 13, 2015 or I would no longer have service. On November 1, 2015 I switched my service to Verizon. And then I got a bill from Ntelos for $99.00 which got sent to collections. Upon review with the collection agency who initially told me that the bill was for November's service.

And now I am told it is a disconnect fee and apparently my penalty for not choosing Sprint. This is ridiculous that Ntelos goes out of business and then charges me for not choosing Sprint? I could see if I broke the contract, but they are the one who chose to suspend service on the East Coast. This is absolutely ridiculous that they can break the contract and then charge me a disconnect fee.

Nice way to reward loyalty to someone who was a customer of theirs for 18 years.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $50.

Preferred solution: Full refund.

Ntelos Cons: Being bullied after they went oob.

Location: Portsmouth, Virginia

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