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NTelos

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nTelos Wireless is a regional cellular operator offering its services in the mid-Atlantic region. The company is a part of Ntelos, who also operates landline telecom services in Virginia and West Virginia. Ntelos has been on the market since 1897 and Ntelos Wireless began its operations in Virginia in 1997. Ntelos also has a wholesale strategic alliance with Sprint Nextel. At the present time, the corporate office of the company is based at

Post Office Box 1990

Waynesboro, VA 22980. The customer service department of the company is available at 1-877-4-NTELOS (1-877-468-3567).
Please try to contact NTelos Customer Service directly prior to posting any complaints on this site.

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NTelos Complaints & Reviews

NTelos Reviews

Sbjdlj52
NTelos - No service at home now and won't let me cancell
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

We purchased a contract with Ntelos in October 2011. We have 4 phones on the contract. My wife and I and our daughter and son-in-law. Service was good during the 60 day trial pe...

#318355
May 14, 2012
45

Flysn1
NTelos service is sooooo bad- STAY AWAY FROM THIS CARRIER!
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I have been a customer for a few years. Added a 2nd phone line last April that DOES NOT WORK... Ntelos of course has given me the run around and it looks like I'm stuck for now. DO...

#316098
May 02, 2012
70

Anonymous
NTelos really does have lousy customer service
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I've been hearing that Ntelos has the worst customer service and I just experienced it! I've been a customer for over 15 years. Went in to the retail store to buy 2 iphones...

#315160
Apr 27, 2012
110

Anonymous
NTelos - No service at my home and still had to pay!
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

New to Ntelos I purchased 3 Iphone 4S and they Roamed & had no service at my house. When I called Tech support they tried everything they could to get it working but were unsuccess...

#315136
Apr 27, 2012
80

Anonymous
NTelos rate plan increase 4/5/12 excessive
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Always been pleased with service, rates until: i read an article in my local paper that you were introducing the I phone on 4/20/12. i have been a customer for over 20+ years. I w...

#313720
Apr 21, 2012
167

Anonymous
NTelos service sucks
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Att and verizon have service i areas that a ntelos will not work in and plus if you get 99.99 two line smartphone plan thay do not tell you that you have to be on home only mode nt...

#313518
Apr 20, 2012
105

Anonymous
NTelos SHAME SHAME SHAME
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Ntelos has had my phone for over 1 month being repaired (smart phone) After a month it's back in the store and the old samsung cheap plastic phone that they gave me for a loane...

#310972
Apr 09, 2012
113

Lauramk2...
NTelos - Have been lied to since day one
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I was talked into signing up for Ntelos for their "Black Friday" specials. Was told that my phones would be ready at 4am on Black Friday, and to be at that kiosk. I was required to...

#310822
Apr 09, 2012
118

BROKENBY...
NTelos does not have 2 For $99
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Always had good service and no problems with my Ntelos account until April 2011 when I signed a new Contract. My first bill was over $400 for a 2 phones for $99. They had me down...

#303129
Mar 08, 2012
379

Mason317
NTelos
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

We have had Ntelos for years!!! Never had problems with them until recently. They permitted another person to active a phone on my account. The person called the customer service...

#292809
Jan 29, 2012
352

Anonymous
NTelos sucks
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Paid my phone bill on the 18th due the 22nd shut my phone off tried to call them and they are closed on the weekends what phone company don't have customer service now I am wit...

#291139
Jan 23, 2012
355

Ntelosqu...
NTelos - Dishonest and unfair
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

On Oct 15th I purchased a cell phone from Ntelos Wireless, I was told that if the phone service didn't work where I live to return the device and I would only have to pay a restock...

#276559
Nov 22, 2011
575

Joe.arnold
NTelos NEEDS 2 FOLLOW UP!
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I worked 4 them. my boss quit and took 2phones in my name and my social.without me knowing it. he paid the bill for 3 years and then suddenly stopped.the account was sent to collec...

#272030
Nov 01, 2011
481

Jeremyck
NTelos Internet
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I had nTelos for over a year and had to move to Florida and had to cancel my two phones and mobile internet service. They worked out a deal with me saying I would have to pay $350...

#266413
Oct 06, 2011
677

KT926
NTelos has said one thing and done another since day one
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

My husband and I have been with Ntelos since Aug of 2010. We were told that we could use an unlimited plan in our area since we would not need roaming because our sprint phones wor...

#261338
Sep 12, 2011
750

Sickofce...
NTelos - Stay away for
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

On the 13th of July 2011 I contacted Ntelos about their Two Unlimited Nationwide Smartphones for $99.98. We receive the phones on the 14th and being to use them. On the 18th I get ...

#251160
Jul 25, 2011
1001

TraceyNo...
NTelos - Smith Mountain Lake vendor - terrible experience!
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I bought an nTelos air card and a one year service contract from a local dealer near Smith Mountain Lake VA. It's just over one year and I called to cancel the service. They ...

#238114
May 17, 2011
872

Unhappyc...
NTelos Customer Service Sucks
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I called NTelos "NO" customer service because in error my account had been set up with an automatic payment from the bank that was $2 less than the monthly bill. (The payment amoun...

#235117
Apr 30, 2011
998

Vsha64
NTelos
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

OK I wrote a complaint about NTELOS Wireless. This is what I wrote: WORST WIRELESS COMPANY....DONT EVER GET ANY PHONES FROM THEM...PHONES HAVE NO SERVICE AND THEY W...

#234042
Apr 24, 2011
914

Vsha64
NTelos WIRELESS
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

WORST WIRELESS COMPANY....DONT EVER GET ANY PHONES FROM THEM...PHONES HAVE NO SERVICE AND THEY WILL TELL YOU TOO BAD. I COMPLAINED AND COMPLAINED BUT THEY TOLD ME THAT I HAVE TO KE...

#232981
Apr 18, 2011
934

Tduncan1...
NTelos switch & scam
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Applied online for service for two lines. Charged for Two phones @ 29.95 each plus tax. No mention of a deposit being required. Received an email order confirmation, everything goo...

#227575
Mar 19, 2011
1124

Anonymous
INTelos Sucks
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I moved from WV to KY. Couldn't get wireless service in KY. Called Intelos and they told me they would not cancel my contract, basically told me to drive to where I could get...

#226643
Mar 14, 2011
1013

Changing
NTelos Steals Deposits
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Put a $250.00 deposit down on my ntelos phone. Was a day late paying on my bill 3 times and decided I could no longer keep ntelos because it was impossible for me to get a new phon...

#218677
Jan 28, 2011
844

Anonymous
NTelos - Bad deal all the way around--Buyer Beware
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Sold me a droid Hero in march of 2010 the phone had many issue short of not working--I called and called and called to resolve and finally in October 2010 I disconnected the servic...

#211380
Dec 13, 2010
693

Rookiefed
NTelos not fufilling their legal end of the contract
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

I'm not receiving any text messages for up to 7 days after they are sent to me. I cannot send picture messages to family members also on Ntelos. I am experiencing dropped calls...

#209286
Nov 30, 2010
770

HELLNO
NTelos - NTelo
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Stop buying from nTelo unless you are prepare to pay for the surprises. If you are not aware of unintentional roaming charges such as losing the connection from nTelo tower and au...

#202115
Oct 11, 2010
1019

Anonymous
NTelos phone contract a ripoff
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Ntelos contract sold to my grandson Patrick Henry mall in Newport News, not a store but a booth. Does your company hire fast talking rip off salesman, on commission who are also ru...

#200118
Sep 26, 2010
1175

Anonymous
NTelos - Deceitful contract,rude salesman, delay cancel, not understand what no mean
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Salesman Joshua Ruiz at vcu patrick Henry, 12300 Jefferson Ave, Newport News, va 73606 sold my visiting grandson, Stephano Haverland, a ntelos contract, 9/25/10. Ask for cancelati...

#200116
Sep 26, 2010
999

Handr.bo...
NTelos Wireless Phone
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

Ntelos is great so far as our data and calling plan however its FREAKING impossible to upgrade a phone without buying out a current contract! Been with them for 7 fr...

#192941
Aug 07, 2010
1511

Bryanewr...
NTelos
5.0 Post Office Box 1990 WaynesboroVA22980 1-877-4-NTELOS (1-877-468-3567) http://www.ntelos.com/contactus/

They cut my phone off because someone made a mistake on my account me and my wife does not own a check book i tried to talk to customer service and they would not help me at all i ...

#191586
Jul 28, 2010
895
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